Organizational Governance and Perceived Educational Service Quality in an Indonesian Islamic Boarding School: A Cross-Sectional Study

Muhammad Al maliki; Erlyna Hidyantari; Moh. Muhkrojin; Hardiono

doi:10.55927/modern.v5i6.82

Authors

Muhammad Al maliki Magister Adminitrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas W.R. Supratman, Surabaya
Erlyna Hidyantari Magister Adminitrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas W.R. Supratman, Surabaya
Moh. Muhkrojin Magister Adminitrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas W.R. Supratman, Surabaya
Hardiono Magister Adminitrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas W.R. Supratman, Surabaya

DOI:

https://doi.org/10.55927/modern.v5i6.82

Keywords:

Educational Service Quality, Islamic Boarding School, Organizational Governance, SERVQUAL, Student Perceptions

Abstract

This study examined the association between organizational governance and educational service quality at an Indonesian Islamic boarding school. A cross-sectional survey of 151 students used proportional stratified random sampling; responses were collected during 11 July–24 August 2026. Governance and service quality were measured using 20 items each. Mean scores were 3.401 and 3.428, respectively. Governance correlated positively with service quality (r = 0.697, p < 0.001). Simple regression yielded B = 0.765 (95% CI 0.638–0.892) and R² = 0.486. Internal service records highlighted delayed announcements and complaints. The findings support attention to information coordination and service accountability, without establishing causation

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